Please read the following notes to the end so we are on the same page.
All attendees who wish to taste alcoholic beverages at Australian Sake Festival must be at least 18 years of age and respect our strict adherence to RSA principals. Alcohol will not be served to anyone under 18 years of age. All guests must have a valid ID on site.
Australian Sake Festival is a sake and other alcoholic beverages tasting event, and has a strict alcohol policy that is designed to protect the guests and the public from alcohol-related incidents. Please kindly note that all guests are expected to maintain responsible and appropriate behaviour at all times. Australian Sake Festival has the right to refuse entry to any guest intoxicated upon arrival to the Festival and reserves the right to remove any guest from the event who is intoxicated, causing a disturbance, or is potentially dangerous to himself/herself or others. Removed guests will not have a refund for his/her ticket or be compensated in any way. The purpose of the conduct policy is to assure the safety and well-being of all guests.
Australian Sake Festival might cancel or postpone the event for different reasons. Such a case, you will be informed as soon as possible. You can choose to move your booking to another event or get a refund. The refund will be made the same way you paid.
Please stay home if you are sick with COVID-19 or have been exposed to it. You can get a full refund if you show us a medical certificate or a RAT test result.
A processing fee of $7 per ticket will be charged if you cancel or make any changes on your booking. Please note that refunds will be considered on a case-by-case basis. Refunds will only be issued for the full cost of the tickets, and any applicable fees will not be refunded.It might take up to 30 days to get your money back.
Tickets are transferable and you can resell your ticket at a price less than or equal to their face value.
Any request to change the date, session or number of people, it can be accepted up to 7 days in advance of the event date. Changes made less than 6 full days before the event date are not accepted. Refunds will be made after you repurchase a new ticket, and the amount will be refunded minus a processing fee of $7. Please note that requests for change may not be accepted if your desired ticket is no longer available.
To ask for a refund or change, please email info[at]sake-festival.com.au with your name, Humanitix order number and reason. We will reply to you by email within 2-3 working days.
Australian Sake Festival cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, however caused.
Please note that photographs and footage will be taken throughout the event. By attending the event, you enter an area where photography, audio and video recording may occur and your entry and presence on the event premises constitutes your consent to such recording media and its release, publication, exhibition or reproduction.
We reserve the right to amend the Terms of Use and Refund Policy at any time and to notify you of any amendments by posting an updated version on the website: https://sake-festival.com.au/.
Thank you for your understanding and cooperation!
To be notified about future Sake Festivals, please register your email address here