If you have Australian Sake Festival tickets and the event is cancelled or postponed, we will contact you to offer you a transfer of your booking to a future event or a refund.

Tickets will not be refunded for a change of mind, however, you may give or sell your ticket to another person. Tickets are fully transferable for the same session on the scheduled day.

If you have COVID-19 symptoms, have been told to self-isolate or tested positive for COVID-19, please do not come to the event.

The Australian Sake Festival will consider and process refunds in full if you have COVID-19 like symptoms; if you’ve tested positive for COVID-19; if you’ve been told to isolate. Requests for a refund can be submitted as late as four hours before the event.

Even if someone else will be attending the event with my ticket, you do not need to change the name on the ticket. You will not be refused entry if you are not the person named on the ticket. You will be required to check in.

To request a refund please email info@sake-news.com.au with your name, email, reason for requiring a refund and reference. We will aim to respond to you by email within 48 hours.

We will aim to process your refund within 4 weeks (30 days) of receiving it.

All attendees must be 18 years or older and must have a ticket for the event.